Do you know why you should consider outsourced seller central customer service? If you’re not sure or even have no idea whatsoever, then keep reading to learn a bit about this.
E-Commerce Is Taking Over the World.
E-commerce didn’t start with the 21st century, but it sure is defining it. The shopping experience of most consumers is changing rapidly, and some brick and mortar chains are certainly feeling the difference. Amazon is impacting nearly every grocery chain, Netflix may have put Blockbuster out of business, and even stores still selling electronics and furniture notice a lot of consumers trying things out only to walk out and buy them online.
Still a Lot Of Room To Grow.
The Internet’s expedient delivery options and tremendous selection is open to anyone with an online connection, shipping address, and credit or debit card. The potential for growth is still terrifying too, considering how e-commerce activity only accounted for 10 percent of all 2018 American retail sales!
Individual Sellers and Small Businesses Are Enjoying Success.
Sellers are certainly taking advantage of being a part of Shopify or Amazon. They come from every state and more than 100 nations. In 2017 alone, over 140,000 sellers had six-figure sales on just Amazon. Sellers enjoy working from home, or wherever there is Wi-Fi, free to create their schedules and go where they please. Millions are trying it, even just part-time, to escape cubicle farms and dead-end jobs, so that they might be their boss.
Some Things Don’t Change.
Customer service is still a necessity for an online business, though because it’s one function that’s always ‘on.’ Inquiries can happen anytime, and they’re usually urgent or at least time-sensitive situations. This is particularly true of Amazon, which expects its sellers to respond to any inquiries within 24 hours, no matter what day of the year it is. This is in direct contrast to a world where 24 hours is not considered a prompt response anymore, as well as being contradictory to set your schedule.
Outsourcing Makes Things Easier To Handle.
Amazon gets to throw its weight around on this, considering how it alone accounted for more than 40 percent of all e-commerce activity in the United States in 2017. This is why it makes sense to consider outsourced seller central customer service. This means you hand-off the front-facing matters of your online business to dedicated professionals who already skilled in such things. As a group, they can be available 24/7 to respond nearly immediately to tickets and inquiries, letting you get back to the benefits of financial freedom that you work so hard for.
How You Can Find The Right Outsourced Solution.
The process of finding such a solution is not hard. You start by identifying what it is you are after, and then search for contenders on the appropriate platforms. Determine who the top candidates are, and then interview them. Once you pick on, introduce that customer service group to the procedures and operations of your company. Follow up with fair compensation and frequent communication with them.
The question that likely brought you here was whether or not you should consider outsourced seller central customer service. Now that you’ve read all this, you should know under what circumstances it would be appropriate for your business, why you could benefit from it, what it is, and how it works. Hopefully, this knowledge will be something you can apply in the future and gain from. The Gig Economy is real, and outsourcing is an excellent way of saving your own time and money while letting those truly talented in something handle it for you.